Terms & Conditions
The Terms and Conditions were last revised on March 20, 2025.
1. Introduction
These terms and conditions apply to all consumer purchases of health supplements from Pure Food Norway ("Seller") with delivery to customers.
By placing an order with us, you agree to these terms.
2. Seller’s Information
Pure Food Health AS
Haugenveien 5
NO-1423 Ski
Org. nr. 933 294 781
Customer Service: Please use the form found under "Contact" in the top menu.
3. Ordering and Contract Formation
A contract between you ("Customer") and the Seller is formed when we confirm your order via email. We reserve the right to cancel or reject an order in case of technical errors, suspected fraud, or other legitimate reasons.
4. Subscription
When a customer places an order for the first delivery of RÅ, including introductory offers or other promotional campaigns, they will automatically receive two jars every second month. Two jars of RÅ contain capsules for the following two months.
Customers must be at least 18 years old to subscribe to RÅ.
If you have previously been a subscriber and attempt to order the introductory offer again, your subscription will be reactivated at the full price.
5. Cancellation or Modification of Subscription
There is no binding period in the subscription agreement. Customers may cancel their subscription at any time by logging into your profile.
The cancellation will take effect before the next scheduled shipment, provided it is made at least 14 days before the next regular dispatch. If the cancellation occurs after this deadline, the customer is obligated to receive and pay for the delivery.
Customers who wish to skip or expedite a shipment, adjust the number of ordered jars, update their delivery address, or make other changes must contact customer service via the form found under "Contact" in the top menu..
6. Price
The listed price for the product and services is the total amount in Euros, and includes Taxes and VAT. Shipping and additional costs depend on the destination country and will be included in the order during the registration process. Any extra charges not disclosed by the seller before purchase will not be the responsibility of the customer.
7. Delivery and Transfer of Risk
We deliver to the address registered by the customer as the recipient's address.
The standard delivery time is 4–9 business days but may vary depending on the courier and stock availability.
The risk for the product transfers to the customer upon delivery.
8. Right of Withdrawal and Returns
The Customer has a 14-day right of withdrawal from the date of receiving the goods. To exercise this right, the Customer must notify us by the form found under "Contact" in the top menu.
The product must be returned in its original, unopened, and unused condition.
The Customer is responsible for return shipping costs unless the product is defective or incorrect.
Refunds will be issued within 14 days of receiving the returned product.
9. Complaints and Warranty
Customers have the right to file a complaint regarding defective products or products that do not match their description.
Complaints must be submitted in writing within a reasonable time after the defect is discovered, and no later than 6 months from purchase.
If a complaint is approved, we will offer a repair, replacement, or refund.
10. Privacy and Data Protection
We process personal data in accordance with the GDPR.
We collect and store only the necessary information to process orders.
We do not share personal data with third parties without Customer consent, except for essential shipping and payment services.
Customers have the right to access, correct, and delete their personal data.
11. Limitation of Liability
Pure Food Health is not liable for indirect losses, including but not limited to financial losses, loss of income, or health consequences related to the use of our products.
12. Disputes and Governing Law
These terms and conditions are governed by Norwegian law. Any disputes shall be resolved amicably; if an agreement cannot be reached, the matter may be referred to the Norwegian courts.
13. Changes to Terms and Conditions
We reserve the right to update these terms and conditions.